Incidents and maintenance reported on status page for Sleak GmbH https://status.sleak.ai/en https://d1lppblt9t2x15.cloudfront.net/logos/74e0852722047c50dbe1a0364c9f10d9.png https://status.sleak.ai/en en https://status.sleak.ai/en/incident/1066892 Thu, 17 Sep 2026 13:11:00 -0000 https://status.sleak.ai/en/incident/1066892#4751c79f22ee073ea6909089e59f8e9e9b234a5ff77542eb7faaab180a4b68c5 Incident Resolved. All voices are available again and the agent speaks normally in all conversations. The missing voices have been restored in the new EU environment, and we are no longer seeing failures since 15:11 CEST. Conversations that were affected between 11:44 and 15:11 CEST can simply be restarted. No customer data was affected. https://status.sleak.ai/en/incident/1066892 Thu, 17 Sep 2026 09:44:00 -0000 https://status.sleak.ai/en/incident/1066892#29bee1208b9885ab3f6c6f090de5ccebf855425f689a0f563d6e006ce3c50947 Incident Since today 09:44 UTC, a portion of conversations start but the agent stays silent – speech synthesis fails while transcription and responses work normally. The cause is identified: after a change to our speech provider's EU hosting, part of the voice catalog is not yet available in the new environment. Conversations using an affected voice end without spoken output. We have identified the fix and are restoring the missing voices now. No customer data is affected. Next update within the hour. https://status.sleak.ai/en/incident/1064180 Tue, 15 Sep 2026 11:22:00 -0000 https://status.sleak.ai/en/incident/1064180#f1e08b40084d61fa1d05e2559b4e7e641286df715296224914b3adefe88138aa Incident The service is fully recovered. https://status.sleak.ai/en/incident/1064180 Tue, 15 Sep 2026 11:15:00 -0000 https://status.sleak.ai/en/incident/1064180#6ceca8c4b7f21a060f8b00a28c1686d810082d3c412412503b28eaa565a35bea Incident Due to a broken deployment the API is temporarily unavailable. https://status.sleak.ai/en/incident/901963 Thu, 21 May 2026 14:36:00 -0000 https://status.sleak.ai/en/incident/901963#d2e9562e17fa87c915ac55be16531d95410281505162218fd39c383746572311 Incident Service fully restored The Cloudflare outage has been resolved. The Sleak web application at app.sleak.ai is now fully operational again and accessible to all users. All services are back to normal. No further action is required on your end. We apologize for any disruption this may have caused. The outage was the result of a global Cloudflare infrastructure incident outside of our control. Thank you for your patience and understanding. If you continue to experience any issues, please don't hesitate to reach out to our support team. https://status.sleak.ai/en/incident/901963 Thu, 21 May 2026 14:05:00 -0000 https://status.sleak.ai/en/incident/901963#3c89958e681dd66b46ee2db2b8bbaf9e98ae2931576f2d021f25eeafd79abe2d Incident We are currently experiencing a full service outage affecting the Sleak web application at app.sleak.ai. The root cause is an ongoing infrastructure incident on Cloudflare's network (Error 522 – Connection Timed Out), which is impacting a large number of websites and applications globally that rely on Cloudflare's infrastructure. What is happening? Cloudflare is unable to establish a TCP connection to our origin server. This is not caused by an issue within Sleak's own infrastructure – it is a result of a global Cloudflare outage that is beyond our control. What is affected? The Sleak web application (app.sleak.ai) is currently unavailable The Sleak homepage may also be intermittently unreachable What are we doing? We are actively monitoring Cloudflare's incident status and will restore full service as soon as Cloudflare resolves the underlying network issue. No action is required on your end. ETA Resolution depends entirely on Cloudflare. We will publish an update as soon as service is restored. We sincerely apologize for the inconvenience and appreciate your patience. https://status.sleak.ai/en/maintenance/860196 Sun, 29 Mar 2026 07:00:37 -0000 https://status.sleak.ai/en/incident/860196#139d6b577f6e2c08023cebd1a9ba74de6e4295408cf9e8a136f65872f0ff30bc Maintenance On Sunday, March 29, 2026, we are performing a major version update to Sleak. This update includes significant changes to our database as well as improvements to the UI. During the maintenance window (09:00 am – 06:00 pm CEST), some features may be temporarily unavailable or not functioning as expected. No data will be lost as part of this update. We expect all systems to be fully operational again by 6:00 PM CEST. Thank you for your patience! https://status.sleak.ai/en/incident/805732 Fri, 16 Jan 2026 15:03:00 -0000 https://status.sleak.ai/en/incident/805732#54b22bbf409b1a0fd3f680875333d494834e1561e908faa1a6ddfcfdbcaa3927 Incident A patch addressing this issue was deployed. https://status.sleak.ai/en/incident/805729 Fri, 16 Jan 2026 15:03:00 -0000 https://status.sleak.ai/en/incident/805729#c184928decac9289e6d9390dafbe79e71cdbe906345426942c117f7bb101df4a Incident The provider Deepgram has stabilized, and we are no longer seeing any errors. https://status.sleak.ai/en/incident/805729 Fri, 16 Jan 2026 13:20:00 -0000 https://status.sleak.ai/en/incident/805729#f6c8aa8e8f5187bfe6c261ef879f7507609628f78cdddc9c1e85aeda1a6bc9a2 Incident Our Transcription Service, which is responsible for transcribing the roleplay, is currently experiencing outages that cause conversations to fail. https://status.sleak.ai/en/incident/805732 Fri, 16 Jan 2026 11:05:00 -0000 https://status.sleak.ai/en/incident/805732#86348ec67ca1893f3407a5d37f80bb3fd9b54d6707ef684000fb51e6b8430eb9 Incident The root of the issue was found by our team and a fix is currently in the works. https://status.sleak.ai/en/incident/805732 Fri, 16 Jan 2026 09:21:00 -0000 https://status.sleak.ai/en/incident/805732#f9b22a0fe6ec3b61753e9cb6a01e65af25321bb0cea85f99a1689f6ea9a01561 Incident After v2 migration, the links to start an assessment are broken.